189 Customer Support Representative (Remote) Jobs in Denver, CO
ECP is Hiring a Remote Customer Support Representative (Remote)
As a Customer Support Representative, you will provide customer service over the phone, through email, and ECP's ticketing system via remote connection.
- Provide support to ECP's end users as the first point of contact for questions, troubleshooting, and any issues that may arise
- Follow best practices for resolving tickets with customers by:
- Clarifying the customer's reason for a support request
- Determining the cause of any problems
- Selecting and explaining the best solution to solve the problem
- Expediting correction or adjustment
- Following up to ensure resolution
- Maintain customer records by updating account information in HubSpot
- Follow best practices for documentation in ECP's ticketing system
- Contribute to company-wide initiatives such as adopting new technologies, updating product documentation, and providing support for launching new products
- Become a product expert, be someone your teammates can turn to, provide product enhancement ideas to our Product Management team
- Contribute to team goals by accomplishing related tasks accurately and in a timely manner
- Participate in ECP's rotating on-call schedule, to ensure our customers receive support if needed after standard business hours
- Consistently meet performance metrics and KPIs
- Customer Service Experience
- Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
- Strong problem-solving capabilities
- Excellent verbal and written communication skills
- Bachelor or Associate's degree preferred
- A remote work environment that is compliant with cybersecurity and other company workplace policies
- Work Hours / Schedule:
- The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday
- Support team members are required to participate in the on-call/after-hours rotational schedule
Job Summary
Full Time
$37k-46k (estimate)
01/31/2024
12/15/2024
ecp-llc.com
BELMONT, CA
50 - 100
Private
$50M - $200M
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The job skills required for Customer Support Representative (Remote) include Customer Service, Problem Solving, Customer Support, Written Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative (Remote) positions, which can be used as a reference in future career path planning. As a Customer Support Representative (Remote), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative (Remote). You can explore the career advancement for a Customer Support Representative (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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