What You'll Do

• Takes care of day-to-day activities servicing clients, coordinating new and existing regional and / or national accounts with focus on client satisfaction, revenue optimization, and account growth
• Interacts with clients on a regular basis, providing support, product updates, and reporting
• Ensures consistency and accuracy of customer account deliverables
• Schedules client meetings and teleconferences and may help prepare materials for them
• May be called upon to assist with organizing client events and other duties as assigned
• Keeps current with knowledge and trends of clients' industries and creates and sustains strong relationships within these industries
• Assists with contract support and accounts collections
• Identifies business initiatives and improvements
• Supports the project team by writing, coordinating, designing, and developing proposals and presentations for both prime and teaming opportunities
• Coordinates and communicates with clients during the pre-project / proposal phase with a focus on generating business
• Compiles and provides information in the client database and maintains accurate and complete customer account information
• Assists with maintaining and updating the client database for regional and national accounts to develop leads and target marketing
• Maintains and tracks an active list of all projects being executed for specified national clients
• Be involved with multiple tasks including tracking data, direct email marketing, and gathering of market data
• Conducts market research to keep up with changing demographic and other relevant issues to assist with evaluating marketing and communication activities and to monitor emerging issues
• Coordinates with the marketing team to maintain or create marketing materials for national client pursuits. Examples could include project sheets, resumes, project lists, and related collateral for national and regional clients
• Assists with marketing / business development plans and budgets specific to national accounts
• Maintains consistent interaction with multiple offices including principals, directors, managers, and others to effectively support the marketing strategy for the growth of national accounts
• Assists Account Managers and Executives in maintaining and nurturing client relationships, managing customer accounts, and achieving sales objectives
• Assists with the organizational management of the national account program, including tracking, and reporting, of accounts on a quarterly basis with the account managers and account program director
• Works with Account Managers and Executives in determining new business opportunities with potential customers
• Provides research, data consolidation, and recommendation development used to create internal reports, process documents, and / or industry trend reporting
• Creates work plans and meets project deadlines
• May require occasional out-of-office visits to other ECS facilities throughout the region
• Provides administrative support when necessary

What We're Looking For

• BS in Business Administration, Marketing, Communications, or related field preferred
• 4 - 6 years of related experience

Who We Are

Founded in 1988, Engineering Consulting Services (ECS) is a leader in geotechnical, construction materials, environmental, and facilities engineering.

ECS is currently ranked 2 in Zweig Group 's Hot Firms List (Zweig Group, June 2023), 61 in Engineering News-Record's Top 500 Design Firms (ENR, April 2023), and 131 in Engineering News-Record's Top 200 Environmental Firms (ENR, July 2023).

To learn more about us, click here .

We love our employees and we show this through providing some great benefits, including paid time off, health and other insurance plans, retirement and college savings plans, and more.

Click here to learn more about the great benefits at ECS.

ECS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Last updated : 2024-07-02