ECS is seeking a Computer Setup Technician to work in our Albuquerque, NM office.

Job Description:

ECS is seeking a computer set-up technician to support the enterprise services on a Department of Energy major National Laboratory in Albuquerque, NM.

Basic Field (Win/Mac/Mob/CSU) Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.

Duties:

• Will provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
• Will ensure the builds Deployment process is followed for every deployment. All documentation for the build deployment is filled out appropriately.
• Will provide the supervisor &/or customer with regular communication regarding status of deployment, notification when deployments are complete and appropriate advice & techniques regarding their new computer.
• Will appropriately document all required information into the ticket tracking system, if necessary.
• Will ensure that the system is appropriately secured (case is locked, system password protected, etc.).
• Will escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
• Will meet required productivity expectations, including team-based metrics.
• Will meet all performance service level targets.

Required Skills:

• Ability to obtain & maintain a U.S. Government Security Clearance
• U.S. Citizenship
• 2 years of experience in technical field, specifically PC setup, and customer service
• High school diploma or GED equivalent minimum

Desired Skills:

• Active Government Clearance

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.