ECS is seeking a Site Manager to work in our Dulles, VA office.

Job Description:

Provide staffing oversight to ensure adequate coverage to support NLECC operations 24 hour a day, 365 days a year. Responsible for the performance of supplier’s staff and ensuring that services at the assigned NLECC location follow standard operating procedures to meet operational requirements. Provide assistance to NLECC Management on various projects and routinely communicate with the NLECC Coordinators on daily operations.

Position Responsibilities:

• Conduct daily quality assurance reviews by monitoring real-time and recorded audio communications to assist with improving dispatcher performance and identify training needs.
• Perform data analysis of NLECC systems, providing daily, weekly, monthly, quarterly, and fiscal year reports to USPIS management; Produces charts, tables, spreadsheets, presentations, and other documents using various software packages.
• Provide weekly staffing schedules by close of business the Friday before the work week begins.
• Provide training to all supplier staff.
• Manage the day-to-day operations of the supplier staff.
• Communicate orally and in writing to convey information in a clear and concise manner (i.e., verbal communication, email, reports, spreadsheets, and presentations).

Required Skills:

• Must be a Lead Dispatcher for a minimum of ninety (90) days and/or mix of prior dispatcher experience with a demonstrated management and leadership experience.
• Management experience required.
• Experience analyzing and interpreting data relative to staffing and contract compliance; providing daily, weekly, monthly, quarterly and fiscal year management reports; and producing charts, tables, spreadsheets, presentations and other documents using various software packages.
• Demonstrated history of exceptional performance through assignments with additional complexity and responsibility.
• Completed supplier managerial class or equivalent.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.