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Patient Access Rep II
ECU Health Greenville, NC
$35k-43k (estimate)
Part Time 5 Days Ago
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ECU Health is Hiring a Patient Access Rep II Near Greenville, NC

ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Position Summary
  • Responsible for creating the first impression of the organization's services to patients and families and other external customers.
  • Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient.
  • Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.
Responsibilities
  • Interacts with physicians and/or physicians' office staff to secure diagnosis, procedure details or authorization information as needed.
  • Receives scheduling requests for procedures utilizing Cadence to schedule based on physician orders.
  • Obtains diagnosis and procedure information from patient, clinical department or physician offices to perform ABN/Medical Necessity screening, as required
  • Interviews patients face-to-face or by phone to obtain scheduling and/or registration information.
  • Handles incoming calls and exercises judgment in scheduling caller for correct procedure in appropriate service area; receives telephone requests to schedule from patients, physicians, physicians' office staff, etc.
  • Collects complete and accurate demographic, financial, and clinical information to properly enter into the electronic health record to complete a hospital registration.
Minimum Requirements
  • High School or Equivalent (GED) or higher is required
  • Associate Degree: preferred
  • Bachelors Degree: preferred
  • 2 years Customer Service is required
  • 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.
  • Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
  • Basic computer skills
Other InformationShift: As- Needed. Hours can range from 7:30am to 5:30 pm
General StatementIt is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Job Summary

JOB TYPE

Part Time

SALARY

$35k-43k (estimate)

POST DATE

06/24/2024

EXPIRATION DATE

07/13/2024

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The following is the career advancement route for Patient Access Rep II positions, which can be used as a reference in future career path planning. As a Patient Access Rep II, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Rep II. You can explore the career advancement for a Patient Access Rep II below and select your interested title to get hiring information.

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