ECU Department of Student Financial Aid is currently seeking a Graduate Assistant. This position supports the Office of Student Financial Services for providing excellent customer service to current and prospective students and their families that visit the SFA office or contact us via telephone or email. Other duties include:• Providing the first-line of contact for students, parents, faculty and staff for the Student Financial Aid Office.• Processes all incoming/outgoing mail to ensure timely processing of financial aid documentation.• Answering questions either by phone, email or in person, and conduct follow-up communications with students, parents, faculty and staff as needed and other duties as assigned.