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We are looking to expand our team with a Client Services Manager! The ideal applicant will be passionate about providing outstanding customer service and has strong communication abilities. Along with helping walk-in clients and answering phones every day, this person will fully support the sales team by entering sales and quotes into our system.
Duties:
- Full support of the Sales team
- Customer Data entry and organization
- Handle inbound customer inquiries via phone, email, and chat
- Provide information about products and services
- Assist customers with order placement and product-related questions
- Resolve customer complaints in a professional manner
- Upsell products and services to increase sales
- Conduct outbound calls to follow up on customer inquiries
Requirements:
- Stong data entry and computer skills (sales force experience a plus)
- Strong communication skills with excellent phone etiquette
- Ability to analyze customer needs and recommend appropriate solutions
- Prior experience in customer service or sales is preferred
- Bilingual candidates are encouraged to apply
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you are a motivated individual with a passion for helping customers, we would love to hear from you!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
Application Question(s):
Ability to Relocate:
Work Location: In person
Full Time
$94k-121k (estimate)
05/25/2024
06/25/2024
The job skills required for Client Services Manager include Customer Service, Client Service, Communication Skills, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.