Location Ontario, California ,

United States

Responsibilities:

Provides telephone support for helpdesk and all associated processes. Provides tier one IT support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Documents all incidents and routes call and notifies technicians of any critical situation requiring immediate attention based on the priority. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Advises the Director/Manager of any issues that may affect the Information Services department.

#LI-SG3

Qualifications:

Education and Work Experience

Required qualifications:

1. Work experience in help desk activities using a help desk software application

2. Knowledge of E-Mail system fundamentals.

3. Understanding of network concepts (TCP/IP, MS/NT)

4. Familiar with internet and WEB browser concepts

5. High School Diploma required for all new hires starting 4/1/14

Preferred qualifications:

1. A certification preferred.

2. 0-2 years related work experience and customer service experience preferred.

3. Knowledge of Outlook, MS Office and Active Directory preferred

We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: