You haven't searched anything yet.
Edgewater Federal Solutions is seeking a Help Desk Technical Lead to support a major national laboratory.
This position plays a crucial role in the ITIL Service Operation stage, specifically within the Incident Management and Request Fulfillment processes. They act as the single point of contact for users, addressing their technical issues and service requests while adhering to ITIL best practices.
Culture:
Contribute to a positive and inclusive environment: Treat everyone with respect, value diverse perspectives, and actively contribute to a welcoming atmosphere where everyone feels heard and valued.
We offer:
Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Provide escalation support for help desk troubleshooting needs and training as well as potential to visit end users in the field as needed.
Two years of PC support, diagnostic/troubleshooting, & repair experience is required.
Must have a working knowledge of PC operations which include Hardware, network settings, operating system, & MS Office applications.
Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
Ability to type 50 WPM
Desired experiences and skills include:
1 year of experience in the current customer environment.
Demonstrated experience with Mac Operating Systems and hardware.
Technical Certifications such as: A , NET , ACMT, Microsoft Fundamentals, etc.
ITIL v4 Foundations Certification.
Experience working with Mac OS and hardware.
ServiceNow Experience
Experience with KCS methodology
Please note: This job description is not intended to be an exhaustive list of all responsibilities, duties, and qualifications associated with the position.
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2023.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
Full Time
Building Construction
$76k-96k (estimate)
05/24/2024
06/22/2024
edgewaterit.com
LOCKPORT, IL
100 - 200
2002
JOHN ALOIA
$10M - $50M
Building Construction
Big company credentials with small company attention and focus ... Edgewater truly delivers the best of both worlds. Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees. As a woman owned small business, we give you the opportunity to achieve contracting compliance without sacrificing quality. Our business has grown steadily, supporting several federal organizations across the U.S. Our success is based on deep institutional knowledge of such entities as the Depart...ment of Energy and our unparalleled team of experts in every aspect of the IT life cycle, from program/project management to system/network operations to cyber security. It is this team that inspired the Edgewater slogan, Our People ... Your Edge. The majority of our employees currently have or have previously held a top secret clearance, and many have advanced degrees and certifications in their specialties. Whether a CIO needs to implement a major system integration or a cabinet-level agency wants policy support and governance, Edgewater brings in the optimal combination of talent and knowledge for maximum efficiency and effectiveness. How do we attract such highly qualified people to our team? By offering compensation that matches or exceeds others in the industry. This, along with Edgewater's stability and extensive experience within government, fosters a sense of confidence, commitment and loyalty in our employees. Our corporate culture breeds success, which in turn engenders your success.
More
Show less