Position Summary
We are seeking an experienced Regional Manager to lead a team of skilled Logistics Analysts in overseeing Destination Management customer accounts. As the driving force behind exceptional customer experiences, your leadership and expertise in analyzing intricate technical logistics challenges will be the catalyst for customer success. Your critical role in effective team leadership, seamless technology integration, and customer account management strategies will shape unforgettable customer journeys. If you're ready to make your mark in the world of logistics and be part of a team that is reimagining the supply chain, don't miss out! Apply now and embark on an exhilarating journey of growth and innovation with us.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

• Lead, develop, and inspire a team of Logistics Analysts in the delivery of exceptional service that exceeds customer expectations. Foster a positive and collaborative team culture that encourages growth, innovation, and accountability.
• Oversee the management of multiple customer accounts, ensuring their needs are met, and expectations are exceeded. Develop and implement strategies to nurture long-term relationships and identify opportunities for upselling and cross-selling.
• Stay up to date with the latest technological advancements relevant to our industry and leverage them to optimize customer account management processes. Drive technology implementation to enhance efficiency, data analysis, and overall customer experience.
• Promote clear and effective communication within the team and across departments. Ensure that customer requests are properly communicated and acted upon in a timely manner, leading to continuous improvement of our products and services.
• Analyze customer account performance using metrics, historical data, and account KPIs to identify areas of opportunity for improvement. Develop customer action plans and provide progress reports to the management team.
• Identify training/development needs within the team and coordinate relevant workshops or training sessions to enhance their skills and knowledge in customer account management and the use of technology.
• Collaborate with the team to address and resolve complex customer issues promptly and professionally. Advocate for customers' needs while balancing the company's interests.
• Continuously review and refine customer account management processes to streamline operations and enhance the overall customer experience.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 5-7 years' experience in Supply Chain Management or a related field (preferred).
• Minimum of 3 years of experience managing teams.
• Comprehensive knowledge of logistics and supply chain management, as well as industry-related trends.
• Strong technological acumen with the ability to leverage software and tools to enhance efficiency and customer experience.
• Excellent communication and interpersonal skills to foster effective collaboration and build strong relationships with customers and internal stakeholders. Ability to create and deliver presentations.
• Understanding of how to develop and implement business strategies through knowledge of company history, culture, identity, and goals.
• Demonstrated success in driving customer satisfaction, retention, and growth.
• Analytical mindset with the ability to use data to make informed decisions and drive improvements.
• Bachelor's degree in a relevant field is preferred but not mandatory.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software.
• Experience creating development plans for direct reports.
• Experience developing and executing performance evaluations for direct reports.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.