Overview

Salary $43,000 year

Scope of PositionProvide case management and career counseling to customers. Providesupport and assistance in all areas related to gaining and/or retaining employment and careeradvancement.

Responsibilities

Essential Functions

• Provide individualized assessment of work, family and personal development needs and opportunities
• Determine WIOA eligibility and accurately complete required documentation forenrollment
• Build professional one-on-one working relationships with customers to assist ineliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate community service or social service agencies when needed
• Convince customers to participate in and follow through with planned activities as outlined in contract with funding agency
• Oversee customer activities and assist with workshop schedules
• Create solutions to customer attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts. Maintain customer files as specified by contractor.
• Share information with appropriate staff and/or funding agencies
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post placement contacts are made as required by specific contract, accommodating customer work schedules
• Document all participant contacts and activities in case progress notes
• Assist in the preparation of project reports as needed
• Ensure that positive outcomes and goals are met as required by contract
• Work with the team on implementing processes that increase customer engagement
• Other opportunities as available

Qualifications

Education and Experience Requirements

• Career counseling experience
• Ability to prioritize tasks and document visits and contacts
•  Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor required

• Associate's Degree or equivalent experience requiredKnowledge of Microsoft Office programs

• Bilingual (Spanish) skills required