What are the responsibilities and job description for the Call Center Rep I or II position at Educational Employees Credit Union?
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. EECU promotes a positive work environment while providing outstanding member service. EECU offers a competitive benefits package, including employer contribution to 401k.
The Call Center is a fast paced environment that is ever changing and requires the ability to communicate effectively with members over the phone and in writing.
Responsibilities of the position include:
Efficiently and accurately process transactions and records information
Research and resolve members concerns
Use active listening skills to develop a rapport with members in order to provide outstanding service
Ensure that all interactions with members and prospective members are handled: professionally and accurately.
Maintain knowledgeable of credit union products and services
Requirements of the position include:
A positive, upbeat attitude that affects members and teammates alike
Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods
Previous customer service experience
Desire to provide outstanding member service
Ability to respond and assist customers with inquiries and/or problem resolution
Ability to work effectively as a team member
Strong communication and active listening skills
Dependable (arrive to work on time as scheduled)
Must be available to work 10:15 am - 7:15 pm M-F and rotating Saturdays from 8:45 am - 1:15 pm
Salary : $19 - $32
