Recent Searches

You haven't searched anything yet.

1 Pastoral Care Team Supervisor - Evening Job in Franklin, MI

SORT BY
SET JOB ALERT
Details...
Pastoral Care Team Supervisor - Evening
Educational Media Foundation K-LOVE & Air1 Media Networks
Franklin, MI | Full Time
$73k-97k (estimate)
1 Week Ago
Pastoral Care Team Supervisor - Evening
Educational Media Foundation K-LOVE & Air1 Media Networks Franklin, MI
$73k-97k (estimate)
Full Time 1 Week Ago
Save
sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Educational Media Foundation K-LOVE & Air1 Media Networks is Hiring a Pastoral Care Team Supervisor - Evening Near Franklin, MI

OverviewUltimately, the rewarding impact of your role as Care Team Supervisor will be felt in the stories of transformation that emerge from our interactions with callers. Each life touched, each burden lightened, and each spirit uplifted will become part of a tapestry of hope that you, as a leader, have helped weave. Your legacy will be one of compassion, empowerment, and a commitment to making a positive difference through the transformative power of Jesus.
By leading with empathy without sacrificing operational efficiency is what makes you a standout supervisor. But you’ll be more than just a supervisor by being hands-on in the call load and day to day operations of the Pastoral Care Team. Your role extends to managing team performance, setting expectations, and providing valuable feedback that fuels growth and success.
We understand that not everyone operates at their best in the traditional 9-to-5 grind, that’s why this position is designed for those who reach peak productivity in the afternoon/evening. Say goodbye to early mornings and hello to a work schedule that suits you!
This is a Full-Time, on-site position based out of our Franklin, TN office.Available schedule: Tuesday - Saturday 3:00pm - 11:30pm or Sunday - Thursday 3:00pm - 11:30pm
Here's some of what you will be doing:
  • Develop an understanding of work production, workflow, and priorities to effectively direct team members in daily activities and fill positions as needed.
  • Work collaboratively with Care Team Manager to schedule team in an efficient and effective manner. Proactively review shift objectives and adjust team focus as necessary.
  • Assist with hiring initiatives, including recruitment and evaluation of candidates.
  • Assist with identification and development of new leaders and Subject Matter Experts within the Care Team.
  • Manage Pastoral Care team’s performance. Set agreed upon expectations with Team Members, hold team accountable for results, and celebrate success. Regularly provide feedback to team members and partner with the Pastoral Care Team Manager to provide formal feedback on a semi-annual basis via the Performance Conversation Tool.
  • Focus on short-term daily objectives and immediate needs without losing sight of the long-term values. Look at projects and tasks not from a limited view of volume and output, but a perspective on impact of output.
  • Report progress towards goals and objectives to the Care Team Manager on a regular basis.
  • Assist in additional necessary Care Team trainings discovered through Quality Assurance evaluations and performance analysis.
  • Collaborate with co-workers, other departments, and external partners as appropriate. Represent the department as needed at meetings and with other team members and leaders throughout the Ministry.
  • Assist Pastoral Care Team Manager in coordination and implementation of special projects as needed.
  • Serve as point of contact in absence of Pastoral Care Team Manager. Escalate issues as appropriate.
  • Demonstrate competence in own area and acquiring a higher-level understanding of the role.
  • Respond sensitively and appropriately to all listener prayer needs, complete daily “Pray4One” edits, respond to emails. Maintain a high degree of confidentiality with listener information and member records.
  • Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health.
Talent and Leadership Development
  • Provide leadership, mentoring, and developing a highly competent and responsive Pastoral Care team, ensuring alignment of goals and ministry initiatives with EMF’s mission. Foster a learning environment where training, risk management, operational best practices, and biblical values go hand in hand with creative and entrepreneurial solution that best fulfill the ministry’s mission.
  • Help to build a strong, healthy, and productive team, with defined processes, and caring relationships. Serve as a professional, positive role model for team.
  • Help to monitor, develop, and create an environment for team and individual mental, emotional, and spiritual health.
  • Utilize the EMF Leadership Framework in setting professional goals for self and direct reports. Actively seek and partake in training & education to deepen Biblical understanding, media/business acumen, leadership knowledge, interpersonal awareness, and communication skills.
Here's what we are looking for:
  • Minimum two years hands-on ministry experience.
  • Minimum of two years of experience working in a customer service environment, with leadership experience preferred.
  • Basic to advanced knowledge of computers and common software applications. Knowledge of Microsoft Office products (Word, Excel, Outlook), SharePoint, Studio Enterprise, “Pray4One”, and Interactive Scripter software in addition to Social Media forums and smart devices.
  • Ability to effectively transmit ideas, thoughts, and information clearly and concisely to others in verbal and written form through the appropriate person/channel. Demonstrates effective listening skills.
  • Ability to work as part of a high customer service, multi-task, fun, and performance-oriented team.
  • Demonstrates a strong attention to detail, with a keen eye for accuracy for day to day activities as well as in an environment that will become very busy during and after Pledge Drive weeks.
  • A collaborative and flexible style, with strong service mentality. Need to be seen as a team player.
  • Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
  • Strong written and verbal communication and presentation skills.
  • Demonstrated commitment to the social sector with a passion for our mission and values.
Why work for Educational Media Foundation, K-LOVE/Air1?Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.
What can we offer you?
  • Industry leading Medical, Dental & Vision coverage
  • Short/long term disability and life insurance
  • Robust 401K with company match
  • Parental leave with Baby Bonding pay
  • Generous PTO, holiday and sick pay
  • Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
  • Leadership and Career Development Programs including free access to LinkedIn Learning platform
“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, p ursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act. ”

Job Summary

JOB TYPE

Full Time

SALARY

$73k-97k (estimate)

POST DATE

09/08/2024

EXPIRATION DATE

09/11/2024

Show more

Similar Jobs

Team Supervisor
View Jobs
Customer Care Supervisor
View Jobs
Care Supervisor
View Jobs
Foster Care Supervisor
View Jobs
Resident Care Supervisor
View Jobs
Customer Care Team Lead
View Jobs

Popular Articles

Top 10 Things to Avoid Putting on a Job Application Read Article How to Describe Your Education in a Resume Read Article How to Write a Memorable Cover Letter in 5 Ways Read Article 4 Personal Finance Tips to Make During Job Transition Read Article 4 Best Camera Setups for Interview Read Article Keeping a Job Search Journal: 9 Types of Journaling You Can Do Read Article