272 Technical Support Specialist Jobs in New York, NY
Edward Daniels Group is Hiring a Technical Support Specialist Near New York, NY
About the Company: This is a 6 month rolling contract with a government agency located in midtown New York, NY. It is paying in the range of $25 to $30 per hour.
About the Role: The Technical Support Specialist will be the first-tier response to incoming helpdesk requests and will be the initial and point of contact for most user requests. The Tech Support Specialist will setup and maintain new and existing desktop computers, install and configure software for users and provide meeting support for WebEx, Teams or Zoom meetings.
- Install new software and perform upgrades to existing software on desktop PCs.
- Install, upgrade and redeploy hardware and telecommunications components on the LAN. This can include imaging PCs, assembling and disassembling computers, as well as adding and replacing components parts.
- Troubleshoot software and hardware problems on the local area network, with an emphasis on the desktop PC’s and HP LaserJet printers. Determine the nature of the problem, and when possible, correct it. When necessary, work with the Desktop Support team or the Network support team until the problem is resolved.
- Serve on the IT Help Desk, answering trouble calls from users, resolving their problems if possible, and referring problems that cannot be resolved immediately to other Tech Support staff.
- Track and maintain software, services and equipment inventory and licensing.
- Communicate with IT team regarding projects, systems status, and client requests.
- Assist other members of the IT Team as needed.
Required Knowledge, Skills, and Abilities
- Experience with desktop support and diagnostic tools
- Familiarity with Desktop Imaging Software
- Knowledge of advance computer skills, including knowledge in troubleshooting hardware, peripherals, software, operating systems and internet connections.
· Understanding of TCP/IP, VoIP and VPN clients
- Experience with desktop and server operating systems, including Windows Server 2008/2012 Windows 10, Windows 11.
- Experience with Active Directory, creating and modifying accounts, objects and Windows permissions and security
- Microsoft Office 365 2016 version
- Experienced with diagnostic software tools and remote management applications
- Advanced LAN, IP, and wireless equipment troubleshooting knowledge
- Excellent written and verbal communication skills
- Outgoing personality and ability to work well with end-users (Good customer service skills).
- Ability to work independently and as a team
Job Summary
Full Time
$76k-97k (estimate)
06/28/2024
07/15/2024
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
