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Customer Service Specialist
Internally titled: Traveler Support Specialist (TSS)
Start Date: June 4th, 2024
Application Deadline: May 3rd, 2024
**For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date
At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.
In the role of Traveler Support Specialist (TSS), you will work primarily through phone, email, and chat communication to serve as the primary source of information for travelers after booking tours. Because we engage with our customers in a variety of channels, we want to ensure that you feel comfortable adapting your communication method to the traveler's preferred mode of outreach. You will identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour. As a TSS, you will continuously juggle and prioritize tasks while working efficiently under pressure. Your keen attention to detail, strong organizational skills, and creative approach to problem-solving feed your resolve to come up with the best solution for the customer. Your positive attitude in approaching a challenging situation will make you an ideal member of the Traveler Support team.
Who We Are Looking For
Why you’ll love working here:
Work in our beautiful Cambridge office where you’ll enjoy comprehensive professional development, frequent social programming, and our employee-run “EFinity” groups: Black@EF, LGBTQ @EF, Latinx @EF, API@EF, Accessiblility@EF, Jewish@EF, Faith@EF, Indigenous@EF, and Parents@EF.
You can also expect:
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience, and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com
Full Time
IT Outsourcing & Consulting
$52k-65k (estimate)
05/11/2023
06/15/2024
goaheadtours.com
BELLEVUE, WA
25 - 50
1990
JOHN HANSEN
<$5M
IT Outsourcing & Consulting
At EF Go Ahead Tours we believe youre never too old to be a student of the world. For 30 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible, do just that. As a proud part of EF Education First, we draw on over 50 years of expertise to continue to add meaningful tr...avel experiences to our portfolio of more than 180 tours across 7 continents. Want to know what it's like to travel with us? Give us a call at 1.877.265.1757 or visit https://www.goaheadtours.com/ Want to know what it's like to work with us? Check out our opportunities at careers.ef.com
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The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Attention to Detail, Organizational Skills, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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