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Reporting to the Internal Sales Manager, the role of Customer Service Representative will interact with customers on a daily basis. Doing so, while ensuring delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments and sales representatives to resolve inquires.
City: Lexington, NC, 27299 Contract Type: Full-time Job-Code: 4286 Department: Customer Service
Remain as first point of customer contact for general inquiries like pricing, products, availability, accounting and work on professional manner with using the prescribed procedures.
Build and maintain business relationship with clients by providing prompt and accurate service.
Work together with sales representative to strengthen the relationship of our customers.
Perform order management in SAP system, based on customer needs, internal rules and customer budget.
Perform customer credit management (credit line monitoring, credit line increase requests etc.)
Collect payments and clarify payment differences, together with the customer accounting department.
Perform customer general and product complaint management.
3 years customer account management.
Excellent oral and written communication skills.
Computer skills including MS Office Suite applications.
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
Familiarity with all of the goods and services offered by the company.
SAP experience preferred.
Your Contact
Jessica Ostroska, Sr. Recruiting Specialist
We create more from wood. With more than 11,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing – manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.
Full Time
$49k-64k (estimate)
06/26/2024
08/25/2024
The job skills required for Customer Service Representative include Customer Service, Written Communication, Customer Contact, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.