21 Call Center Analyst Jobs in Harrisburg, PA
eGrove Systems Corporation is Hiring a Call Center Analyst Near Harrisburg, PA
Harrisburg PA
Duration: 12 Months
Work Type: Independent contract (1099) or Contract W2 (Contract full-time) without benefits
No C2C or Corp to Corp
Description:Contractors will work 5 days in the office and 5 days out of the office.
They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.
They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix.
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.
The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.
Role Description:
- Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
- Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
- Escalates issues in accordance with defined procedures.
- Assists users through problem solving steps.
- Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
- Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
- Communicates accurate and useful status updates.
- Manages and reports time spent on all work activities.
- Follows quality standards.
- Able to work in a team environment.
- Completes assigned tasks.
- Strong communication skills; both written and spoken.
eGrove Systems is an Equal Opportunity/ Affirmative Action Employer/ Minority/ Female/ ADA/ Veterans Employer.
Job Summary
Full Time
$39k-49k (estimate)
07/04/2024
07/26/2024
egrovesys.com
Parlin, NJ
100 - 200
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The job skills required for Call Center Analyst include Call Center, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Analyst positions, which can be used as a reference in future career path planning. As a Call Center Analyst, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Analyst. You can explore the career advancement for a Call Center Analyst below and select your interested title to get hiring information.
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