What are the responsibilities and job description for the Dispatcher position at EHC?
EHC is currently looking for a Dispatcher for a client in the Middlesex, NJ area.
Job Summary:
Perform logistics functions that may include reviewing, preparing and routing shipments, coordinating drivers, work crews, vehicles or equipment to appropriate locations according to schedules or customer requests.
Qualifications:
- Excellent communication skills
- Proficiency in Microsoft Office and logistics software
- Excellent clerical and organization skills to keep track of schedules, routes and personnel
- Knowledge of computers for scheduling and other dispatching duties
- Ability to multitask with different events happening at the same time
- Ability to work under stress and remain calm
- Ability to relay information in a fast-paced environment
Responsibilities:
- Responsible for calculating routes and times of deliveries and making the necessary adjustments for sales and customers.
- Establish delivery routes which are cost effective and compliant with Federal DOT guidelines while still maintaining an acceptable level of customer service, quality and satisfaction.
- Ensuring the safe and timely pick-up and delivery of shipments.
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to schedules.
- Responding to sales questions to inform them about expected ship and delivery dates and providing answers to other questions they may have.
- Relaying information such as work orders or other messages to and from work crews or supervisors.
- Using telephones, two-way radios or outlook email to contact employees.
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
Physical Requirements:
- Position works primarily in a warehouse environment
- Constant telephone activity; must have a high comfort level of initiating conversation
- Moderate noise levels
- Occupation requires being sedentary greater than or equal to 80% of the time
- Work involves sitting, standing, hearing, talking, handling, reaching outward, reaching above shoulder, walking, squatting or kneeling, bending
- Regularly required to work on multiple concurrent tasks with constant interruptions
