Avaya Voice Engineer

Waukesha, WI 

ROLES & RESPONSIBILITIES 

• 10 years of Hands-on experience on Avaya Voice range of products

• Deep understanding on Avaya Aura and Cisco voice Architecture

• Working Experience on Avaya Aura, Contact center, IVR and CPOD solutions.

Working Experience on Cisco CUCM,UCCX,Unity,CUBE,Webex and Voice Gateways.

• Develop Unified Communications and Contact Center solutions options aligned with the

business needs.

• Participate in product selection and conduct solution architecture assessments.

• Participate in workshops & design sessions and prepare documentation.

• Assisting clients in the definition and execution of key UC and CC architectural processes.

• Assisting with the preparation of consulting proposals and participating in pre-sales activities

• Participate in proposals, RFPs and provide inputs on Avaya Unified Communications and

Contact center solutions and estimation models