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Job Title: Desktop Support/ PC Refresh
Location: Dover-Foxcroft, ME (Onsite from day 1)
Mode : Contract (6 Months)
The technology support specialist provides onsite IT support at a customer site. This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource.
Primary Responsibilities & Competencies
Provide customer service support to both internal users, external customers, and vendors.
Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
Maintains detailed and accurate records in workload management, asset management, and administrative applications.
Provides tier I and II support in all areas of the organizational service portfolio.
Provides excellent customer service to all levels of employees including customers, peers, and leadership.
Accurately follows documentation and checklists to ensure efficiency and consistency.
Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
Self-directed once assigned work and functions with considerable independence.
Shows an interest in learning more advanced aspects of the functional skills.
Actively maintains a level of self-study related to technology and customer service.
Able to communicate with the customer in non-technical terms so the users can understand.
Qualifications
Associate degree in relevant field with 4 years technical support experience or 6 years of technical support experience in lieu of a degree.
Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
Familiarity with general networking and customer/server concepts.
Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.
Job Type: Contract
Pay: $15.00 - $18.00 per hour
Expected hours: 8 per week
Schedule:
Experience:
Location:
Ability to Commute:
Ability to Relocate:
Willingness to travel:
Work Location: In person
Contractor
$85k-105k (estimate)
07/26/2024
09/05/2024
The job skills required for IT Support Specialist include Troubleshooting, Customer Service, Technical Support, IT Support, Help Desk, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
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Step 3: View the best colleges and universities for IT Support Specialist.