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Associate Director ,Global Discovery Operations Lead
$162k-207k (estimate)
Full Time | Pharmaceutical
5 Days Ago
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Eisai US is Hiring an Associate Director ,Global Discovery Operations Lead Near Cambridge, MA
At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai’s human health care (hhc) mission. We’re a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer’s disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you.
Job SummaryThe Associate Director, Operations Lead is a central and critical role in Global R&D Discovery IT that is responsible for providing an excellent user experience which relies on a stable, consistent, and compliant operations and support.
In this role, the Operations Lead will oversee delivery of a global services portfolio, in partnership with Eisai managed services partners, define policy and practice service management, operations and continuous service improvement, in compliance with internal procedures with the goal of exceeding end-user expectations. Serves as a point of escalation for service issues and represents Discovery IT cross-functional IT initiatives. Responsible for defining, measuring, and reporting on overall portfolio performance, inducing managed service providers, to IT and business stakeholders.
Key to successful delivery is leadership of a diverse group of talented and effective people. The Operations Lead is responsible for the guidance, coaching, and development of a team of high-performing technical, service, and support staff. They will define hiring and staffing plans, guide, mentor and develop team members, and reward successes in support of our service excellence model.
Leading Operations for R&D Discovery IT
Eisai Inc. participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of all new hires in the United States. Please click on the following link for more information:
Right To Work
E-Verify Participation
Job SummaryThe Associate Director, Operations Lead is a central and critical role in Global R&D Discovery IT that is responsible for providing an excellent user experience which relies on a stable, consistent, and compliant operations and support.
In this role, the Operations Lead will oversee delivery of a global services portfolio, in partnership with Eisai managed services partners, define policy and practice service management, operations and continuous service improvement, in compliance with internal procedures with the goal of exceeding end-user expectations. Serves as a point of escalation for service issues and represents Discovery IT cross-functional IT initiatives. Responsible for defining, measuring, and reporting on overall portfolio performance, inducing managed service providers, to IT and business stakeholders.
Key to successful delivery is leadership of a diverse group of talented and effective people. The Operations Lead is responsible for the guidance, coaching, and development of a team of high-performing technical, service, and support staff. They will define hiring and staffing plans, guide, mentor and develop team members, and reward successes in support of our service excellence model.
Leading Operations for R&D Discovery IT
- Oversees the global R&D Discovery IT Operations team to ensure the best user experience for a suite of critical, domain-specific services (chemistry and biology Electronic Lab Notebook (ELN), informatics, visualization, analytics and Laboratory Information Management (LIMS) solutions) as well as Eisai enterprise IT systems (Office 365, Teams, SharePoint).
- Serves as Service Owner for Eisai Global Discovery Computational Environment, called DICE. Manage budget and define long-term road map to ensure successful service delivery lifecycle and support.
- Leads the definition of the overall service engineering, delivery, management, and support models. This includes defining skills, competencies, location, capacity and support process.
- Leads the definition of an end-to-end technology-agnostic delivery process which addresses global and functional requirements.
- Collaborates with SaaS vendors to establish a support process which aligns with business expectations and contractual obligations.
- Collaborates with IT BRM and business stakeholders in overseeing service performance provided by SaaS vendors, against SLAs.
- Sponsors and/or leads internal IT or SaaS vendor service process improvement initiative.
- Collaborates with global Infrastructure teams in coordinating and communicating changes, providing feedback from end-users.
- Responsible for effective lifecycle management for complete portfolio dependencies including hardware, software, and service agreements.
- Lead global management of laboratory systems. Deliver consistent services as a foundation for multi-site delivery of effective and proactive lifecycle management and support.
- Oversee vendor management, ensure effective management of specialized hardware and software assets, services, and support.
- Partner with global security teams to ensure maximized capability while protecting our most valuable resources.
- Define delivery and operational policy, ensure consistent multi-site operations in support of critical discovery process.
- Manage teams providing global Level 2 and Level 3 support by measuring team and individual performance.
- Lead Continuous Service Improvement processes as part of G2D2 IT service delivery lifecycle.
- Ensures the support team is given adequate training on new systems and technology.
- Ensures the support team is trained and in compliance with IT Change Control process.
- Collaborates with IT regional organizations in coming up with a process that aligns with global business process and local requirements.
- BA Degree in computer science, information science, management information systems, business administration, or equivalent experience.
- Minimum of 10 years experience working in a biopharma/CRO, preferably in R&D IT.
- Minimum of 5 years of experience:
- Leading and managing on-shore and offshore teams.
- Supporting R&D Applications and Lab Computing systems delivery and support in a cloud-centric environment, preferably in AWS.
- Supporting Lab Devices and Computing systems.
- Strong understanding of the overall R&D business process and familiarity with key pre-clinical discovery business functions.
- Extensive application support experience within the applicable functional business area.
- Strong problem-solving ability through insightful solutions which address complex issues.
- Ability to dissect root cause of issues creating the best solution for Eisai considering quality, cost, and speed requirements.
- Self-starter, driven, and ability to come up to speed quickly in a dynamic and fast-paced environment
- Strong relationship management skills and a focus on cross-functional collaboration and customer service.
- Experience in managing application / system changes in accordance with cGxP policies would be a benefit but is not required.
Eisai Inc. participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of all new hires in the United States. Please click on the following link for more information:
Right To Work
E-Verify Participation
Job Summary
JOB TYPE
Full Time
INDUSTRY
Pharmaceutical
SALARY
$162k-207k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
06/27/2024
WEBSITE
eisai.com
HEADQUARTERS
BALTIMORE, MD
SIZE
3,000 - 7,500
FOUNDED
1995
CEO
KENNETH ANDERSON
REVENUE
$500M - $1B
INDUSTRY
Pharmaceutical
Related Companies
About Eisai US
At Eisai Inc., human health care (hhc) is our goal. We give our first thought to patients and their families, and helping to increase the benefits health care provides. As the U.S. pharmaceutical subsidiary of Tokyo-based Eisai Co., Ltd., we have a passionate commitment to patient care that is the driving force behind our efforts to discover and develop innovative therapies to help address unmet medical needs. Eisai is a fully integrated pharmaceutical business that operates in two global business groups: oncology and neurology (dementia-related diseases and neurodegenerative diseases). Each g...roup functions as an end-to-end global business with discovery, development, and marketing capabilities. Our U.S. headquarters, commercial and clinical development organizations are located in New Jersey; our discovery labs are in Massachusetts and Pennsylvania; and our global demand chain organization resides in Maryland and North Carolina. To learn more about Eisai Inc., please visit us at www.eisai.com/US. Comments and posts by users on this site are not created or controlled by Eisai Inc. and Eisai is not responsible for such content.
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