We are seeking a motivated and detail-oriented Manufacturing IT Systems Engineer to join our team. The ideal candidate will provide first-level technical support for our Rockwell PharmaSuite MES system and its integration with MQuEST. This role requires strong technical skills, excellent customer service abilities, and a basic understanding of pharmaceutical manufacturing processes and quality management systems.

• Key Responsibilities*:
• Respond to user queries and support requests related to PharmaSuite MES and MQuEST.
• Perform initial troubleshooting and diagnosis of issues in both systems.
• Document and track incidents in the ticketing system, ensuring accurate and detailed records.
• Monitor system performance and conduct routine maintenance tasks.
• Manage user accounts, roles, and permissions within PharmaSuite and MQuEST.
• Assist with minor configuration changes under the supervision of higher-level support or system administrators.
• Conduct basic training sessions for new users on PharmaSuite and MQuEST functionalities.
• Maintain and update internal documentation and knowledge base articles.
• Collaborate with IT, MES, and Quality teams to resolve issues and implement improvements.
• Ensure compliance with GMP and regulatory requirements in all activities.
• Participate in preparing for and supporting audits related to PharmaSuite and MQuEST operations.
• Required Skills and Qualifications*:
• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Basic understanding of Rockwell PharmaSuite MES and MQuEST or similar MES and Quality Execution Systems.
• Familiarity with operating systems (Windows/Linux) and basic networking concepts.
• Knowledge of SQL and database management principles.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Basic understanding of pharmaceutical manufacturing processes and regulatory requirements (e.g., FDA 21 CFR Part 11).
• Preferred Qualifications*:
• Prior experience in an MES or Quality System support role within the pharmaceutical industry.
• Experience with ticketing systems and remote support tools.
• Familiarity with ERP and LIMS integration.
• Working Conditions*:
• On-site position with occasional off-hours support as needed.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Application Process*:

Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience relevant to this position.
By integrating MQuEST with PharmaSuite MES, organizations can achieve a more cohesive and efficient approach to managing both manufacturing and quality processes, ensuring higher product quality and compliance with regulatory standards.