1 Director - Customer Success Job in Karnataka, MN

SORT BY

SET JOB ALERT

OFF

Details...

Director - Customer Success

Eka Software Solutions

Karnataka, MN | Full Time

$152k-191k (estimate)

1 Week Ago

Director - Customer Success

$152k-191k (estimate)

Full Time | IT Outsourcing & Consulting 1 Week Ago

Save

Eka Software Solutions is Hiring a Director - Customer Success Near Karnataka, MN

About Eka :

Eka Software Solutions, now a part of STG, has merged with Quor Group. This merger has established a formidable presence in the vendor solutions market for metals, energy and agriculture. Catering to a wide range of asset classes, our company utilizes a cloud-based suite of CTRM and ETRM solutions enhanced by AI/ML technology, alongside Supply Chain Management and E-Sourcing products.
Today, we boast of extensive CTRM/ETRM expertise across softs, Ags, fertilizers/chemicals, liquids, precious metals, concentrates, energy and much more. Quor Group is able to provide the industry a very unique offering that meets the growing demands of commodity traders, energy merchants miners, industrials to producers providing best-in-class functionality, user experience, technology and services. Our product roadmap is innovation-centric, focusing on AI and delivering strong product value propositions with clear short-term, medium-term, and long-term goals. Quor has offices across Americas, Asia, Australia, and EMEA serving 100 customers globally across multiple commodity segments. Read more about Quor at https://www.quorgroup.com/ and Eka at https://eka1.com/.

Position/Title: Director - Customer Success

This role would be a part of Eka’s Customer Success team.

Responsibilities:

Be the primary point of contact and build long-term relationships with customers.
Support customers through email, phone, online presentations, screen-share and in person meetings, as they transition from sales prospects to active users of our products.
Advocate for the customer perspective and be a role model for customer centricity
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Assist the team to develop a structure for operational excellence, execution and governance
Be knowledgeable about the local business, employee and customer needs
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer’s usage of our product
Collaborate with the Sales and Marketing teams to create and optimize the upsell and cross-sell strategies to increase ROI.
Liaise between the customer and internal teams
Adhere to prevailing Eka’s ISMS policies and procedures while delivering the duties

Skill Sets:

Proven account management or other relevant experience with proven performance and specific revenue goal achievement.
Deep understanding of software businesses, with knowledge of both the subscription and renewal models.
Demonstrated ability to communicate, present and influence credibly and effectively to hold C-level customer conversations that drive business for both parties and move the relationship forward.
Strong analytical and goal-oriented mindset backed by expert-level project management knowledge and skillset.
Advanced business experience and ability to create strategies, guidelines, and objectives and implement them while driving business growth and creating data-driven reports.
Excellent listening, negotiation and presentation skills
Self-motivated and able to thrive in a results-driven environment
Expert at Microsoft Office Suite, Google Apps
Ability to translate plans into action
Good interpersonal skills, written and oral communication skills

Education :

Graduate MBA (Preferred)
Customer success courses and certifications are nice-to-have, but experience in the field is mandatory

Experience :

12 years of experience, with 6-8 years in Commodity, Services Industry.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$152k-191k (estimate)

POST DATE

06/21/2024

EXPIRATION DATE

08/20/2024

WEBSITE

eka1.com

HEADQUARTERS

NORWALK, CT

SIZE

500 - 1,000

FOUNDED

2004

CEO

MANAV GARG

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

Related Companies

Senior Manager – Finance

Eka Software Solutions

Full Time

$149k-189k (estimate)

7 Days Ago

Assistant Manager - Finance

Full Time

$90k-122k (estimate)

2 Weeks Ago

Executive -Finance

Eka Software Solutions

Full Time

$233k-347k (estimate)

3 Weeks Ago

The following is the career advancement route for Director - Customer Success positions, which can be used as a reference in future career path planning. As a Director - Customer Success, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director - Customer Success. You can explore the career advancement for a Director - Customer Success below and select your interested title to get hiring information.