40 Customer Service Representative Jobs in Joliet, IL
EKI is Hiring a Customer Service Representative Near Joliet, IL
Founded in 1976, EKI manufactures and distributes chemicals used in a wide variety of
laboratories and industry.
Job Description
Ensure timely, friendly, and exceptional communication with customers, prospects, and specifiers/end-users. Following the established policies and procedures, accurately enter customer orders, answer inquiries about products, availability, and application information.
- Provide superior customer service by going above and beyond the customer's expectations. This will include getting back to them in a timely fashion, being professional, and always making sure they are satisfied before ending the phone or e-mail conversation
- Answer over the phone and e-mail inquiries regarding price and availability of products
- Form and maintain good relationships with internal customers at all levels of the organization
- Provide customers with product information to assist with determining appropriate product to purchase
- Answer basic technical questions on product make-up and application
- Enter orders accurately the same day as received
- Monitor fulfillment and shipment of the order to ensure that customer is always fully aware of order status
- Stay informed of information on pricing, availability, and the process to locate them in the system
- Ensure customers' issues are resolved in a timely manner
- Develop customer service initiatives to improve customer satisfaction
- Keep accurate and well-organized records and necessary documentation
- Ability to schedule pickups/deliveries and enter invoices with accuracy into the ERP system
- Perform other related duties as assigned
- Excellent verbal and written skills, telephone skills required
- Positive attitude and willingness to provide high level customer support to customers and guests
- Must possess a very strong aptitude to learn new processes and procedures
- Demonstrate basic math skills to convert unit of measure from imperial to metric based on customer needs (utilizing ERP system)
- Must have a high level of attention to detail and can retain and enter in specific information from multiple accounts with accuracy
- Must be able to think "outside of the box" and possess creative thinking skills
- Must be able to act with a "sense of urgency" when managing customer accounts.
- The ability to problem solve and offer solutions
- Advanced written and verbal communication skills (bilingual a plus)
- Computer skills in Excel and Word required. Aptitude to learn new software programs required
- G Suite experience a plus
Compensation and benefits
- Full time, 40 hours per week, Mon-Fri
- Competitive pay, based on experience
- Paid time off (vacation, holiday pay, sick pay)
- Medical/Dental insurance
- Retirement plan benefit
Job Summary
Full Time
$38k-47k (estimate)
09/11/2024
09/24/2024
e-k-i.com
Old Bridge, NY
<25
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
