4 Content Moderator Jobs in Plano, TX
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Content Moderator
$58k-71k (estimate)
Contractor | IT Outsourcing & Consulting
2 Weeks Ago
ektello is Hiring a Content Moderator Near Plano, TX
Job Description
Responsibilities
- W2 Contract**Plano, TX**ONSITE**$18-22/hr**
- Ability to learn about and understand with in-depth knowledge about specific products in multiple categories.
- Ability to respond to both satisfied and dissatisfied customers in a professional and accurate way regardless of audience.
Responsibilities
- Assist in reviewing/responding of all incoming reviews for mobile (mobile, tablet, watches) for internal website and partner sites.
- Follow standard operating procedures on responding, managing, and reporting on all incoming reviews.
- Become a product expert on all products in the mobile category
- Provide direct responses to end-user consumer feedback using internal platform, or directly on partner’s portal
- Become and remain knowledgeable about our client’s response policies
- Improve end-user customer experience of products
- Where appropriate, escalate reviews that are outside of company polices
- Participate in regular meetings to discuss process improvements and updated guidelines
- Bachelor’s degree in related field or equivalent experience and minimum 2 years content moderations
- Excellent written and verbal communication skills
- Self-starter and focused work ethic with strong emotional intelligence, resilience, and attention to detail
- MS Office: Internet Explorer, Excel, Word, and PowerPoint
- Demonstrated ability to interact in a team setting.
- The ability to write, read, interpret, and act based on a thorough understanding of policies, guidelines, and SOP.
- Ability to respond to both satisfied and dissatisfied customers in a professional and accurate way regardless of audience.
- Ability to take directions and carry out tasks without constant supervision.
- Ability to learn about and understand with in-depth knowledge about specific products in multiple categories.
- Ability to support and assist best in class reporting for notable issues and trends for products.
- Willingness to take on other responsibilities as needed.
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$58k-71k (estimate)
POST DATE
06/10/2024
EXPIRATION DATE
07/07/2024
WEBSITE
ektello.com
HEADQUARTERS
TROY, MI
SIZE
25 - 50
FOUNDED
2011
CEO
MARY STAPLETON
REVENUE
$5M - $10M
INDUSTRY
IT Outsourcing & Consulting
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