5 Reverse Logistics - Operations Manager Jobs in Plano, TX
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Reverse Logistics - Operations Manager
$96k-129k (estimate)
Contractor | IT Outsourcing & Consulting
2 Weeks Ago
ektello is Hiring a Reverse Logistics - Operations Manager Near Plano, TX
Job DescriptionReverse Logistics - Operations Manager
- W2 contract** ONSITE out of Plano, TX ** Target $38-40/hr
- Help redevelop the entire customer-to-company return process with emphasis on creating a best in-class customer experience journey.
- Work with business operations leadership on strategic projects that positively impact the metrics and KPIs used to monitor the health of the program.
- Evaluate logistics and shipping partners performance and work with internal teams to create improvement plans to address any identified gaps.
- Create processes around driving recovery sales through processing returns inventory and strategic disposition into the secondary market for maximum revenue recovery.
- Design processes and publish SOPs to manage delivery exceptions for lost in transit, unexpected units, and any other exceptions of returned goods.
- Track defects and develop full reconciliation of open returns to understand root cause.
- Help manage a diverse group of vendor partners that are vital to the success of the returns program, including but not limited to contract reviews, SLA adherence, budgeting, cost analysis, and bidding.
- Partner with customer service team to understand consumer pain points and work on initiatives to improve the customer experience.
- Monitor and take action on exception reporting and understand measurements of KPIs for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPIs.
- Bachelor’s degree preferred.
- 4 years relevant experience in fulfillment or eCommerce business operations.
- Six Sigma experience preferred.
- Experience with high volume direct to consumer ecommerce fulfillment or returns illustrating process and KPI improvements to scale growth.
- Experience in returns or reverse logistics is a strong advantage.
- Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application.
- Experienced in Tableau navigation and reporting (not development)
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$96k-129k (estimate)
POST DATE
06/07/2024
EXPIRATION DATE
07/05/2024
WEBSITE
ektello.com
HEADQUARTERS
TROY, MI
SIZE
25 - 50
FOUNDED
2011
CEO
MARY STAPLETON
REVENUE
$5M - $10M
INDUSTRY
IT Outsourcing & Consulting
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