Technical Business Analyst - Planview PPM

**Contract, Minimum of 6 months, expected to extend longer term** REMOTE – preferably HYBRID out of Owings Mills, MD offices**

This role exists in the Corporate Technology team, specifically in the Enterprise Transformation Office IT team. This team owns the development and business change software including Rally, Jira/Jira Service Management, and eventually Planview PPM tool. The team is looking for a Technical Business Analyst / System Administrator for the newly procured Planview PPM tool. This role will be involved in the design and initial rollout of the tool along with the vendor and business partners this year and further across the firm in the future. Reporting to the Lead Business Analyst of Enterprise Transformation IT, you will support configuration and design of the tool throughout initial deployment and eventually production support as the tool goes live to the firm.

Overview

In this role, you will act as the main interface between technology infrastructure and a specific business/functional area. Incumbents help define business requirements, build application, and process specifications, coordinate with delivery teams, and ensure that work is prioritized by business value and in alignment with the overarching business and technical strategies. Incumbents will be involved in the writing of technical materials/documentation. You will be required to transform sometimes ambiguous functional requirements into specific technical requirements and work with the business to solve complex business problems with users from across the organization in technology and business roles and suggest viable solutions.

Role summary and job responsibilities:

• Accountability for work of self and sometimes others, provides process and standards advice in area of specialty

• Responsible for creating/maintaining system documentation and best practices.

• Comfortable working independently

• Defining complex or enterprise-wise business needs for new and/or enhanced products, services, or optimized business processes

• Working closely and develops relationships with a variety of senior level internal and external business partners to ensure that all business requirements are understood, documented, and met

• Ensuring a lean-agile mind-set is applied to work projects

• Working on initiatives of moderate complexity, size and impact

• Ability to breakdown complex or vague problems and steps through them in a rational way

• Able to evolve a decision as new information is gained

• Finding opportunities for process improvements

• Assisting in implementation of new processes as technologies, risks, and methodologies evolve

• Displaying dedication to helping team members/makes suggestions to improve practices

• Assist end users with functional issues or questions.

• Manage changes to existing configured screens or fields. Add configured screens/fields.

• Manage changes to dashboards, tiles, portlets

• Gather requirements, analyze, and make recommendation for product updates to current vision.

• Assist in creation/revision/execution of test plans, functional testing or application testing during rollout.

• Support design of integrations from PPM tool to other applications in HR (Workday), Accounting (Oracle Financials), and Development (Rally/Jira)

• Willingness to take required training from Planview to become a certified admin.

• Administer users including grants, roles, etc.

Business knowledge

• Working knowledge of Agile and Waterfall Project Management and best practices

• You demonstrate knowledge of product/flows within the domain supported

• You articulate business needs and translate them into technology solutions

• Your decisions show a focus on current and future business priorities, together with fiscal responsibility

Requirements

• Typically, 5 years in a technical business analysis, system admin, or development role for a project management or change management software

• Identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/ remediation

• Knows the latest best-of-breed technologies

• Communicate technical concepts to non-technical audiences using multiple forms such as verbal and written

• Demonstrate proficient understanding in multiple technologies/ applications

• Identify impacts across teams and coordinate across senior levels to manage dependencies and potentially competing priorities

• Proficient in using Power BI to gather data from sources and create reports

• SQL proficiency intermediate to advanced

• A solid (or developing) understanding of how organizations manage work and resources and a thorough understanding of the processes and methodologies supporting organizations management practices.

• Preferred Experience:

• Experience with Planview Project or Agile place or other Project Portfolio Management software (i.e. Clarity, ServiceNow, Apptio)

• Experience with Jira Cloud, Jira Service Management, and Rally a plus