**W2 Contract**Ridgefield Park, NJ**ONSITE**$35-40/hr**

Top Skills:

• Foresight - Ability to recognize how one proposed change will affect other systems and workflows.
• Effective Adaptability - Able to pivot between tasks with competing priorities and maintain quality output.
• Deliver Results - Ability to finish tasks and effectively communicate their changes and impacts to others.

The main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files.

Responsibilities:

• Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand.
• Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.
• Hold recurring review sessions with stakeholders to ensure policies and process are up-to-date.
• Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.
• Partner with training team to keep training current with updated content.
• Ensure compliance with law (e.g., copyright and data protection).Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.
• Maintain records and files of work and revisions.
• Confer with client to establish technical specifications and to determine subject material to be developed for publication.

Qualifications:

• Bachelor's degree required.
• 2-4 years’ experience required.
• Excellent writing and editorial skills
• Experience with HTML, including the ability to quickly comprehend its utilization in article structure.
• Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues.
• Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk.
• Proven work experience as a Content Writer, including experience working with contract resources.
• Extensive experience with MS Office Suite.
• Good organizational and time-management skills.
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Basic ability to work independently and manage one's time.
• Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Basic knowledge of media production, communication and dissemination techniques and methods.
• Basic knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Basic knowledge of computer software, such as Adobe, JavaScript, Oracle, etc.