Compensation Structure: Hourly with Commission and Tips Override
Position Summary:
To deliver skin, body and hair removal treatments according to license, protocols and rituals guaranteeing the guest the ultimate spa experience. Estheticians must portray a professional self-image and master treatment/product technical knowledge and skills.
Essential Duties and Responsibilities:
· Ability to perform all facial, body and applicable add on treatments offered on the menu according to protocols and rituals
· Interacts cooperatively with other team members to provide a seamless guest experience
· Discovers guests’ needs and makes appropriate treatment and home care recommendations
· Presents warm, gracious and professional persona toward guests and co-workers
· Adheres to a high professional image standard such as dress, appearance, language, and lifestyle
· Practices the highest standard of sanitation, neatness, and visual presentation
· Actively builds repeat clientele
· Attends and participates in all general and team meetings
· Assists with laundry and spa cleaning, even if an assistant is available
· Maintains treatment suite inventory and other organizational tasks
· Attends all in-house training and commits to outside continuing education
· Attends monthly, weekly and daily meetings
· Open to coaching, roleplaying and improvements to perfect skills
· Participates in all aspects of marketing/special events planning and execution
· When asked, evaluates potential new team members for various positions
· Assists new team members
· Completes daily check list of cleaning obligations and abides by all county, state and local laws and regulations regarding sanitation, cleanliness, and safety
· Adheres to work schedule and has good work ethics and is s a team player and assists others whenever needed
· Maintains a positive and professional attitude
· Sets and achieves goals and targets
Desired Qualifications:
· Valid esthetic’s license
· Specialized skills and knowledge of facial protocols and knowledge of aromatherapy and applicable equipment
· Guest service oriented with the ability to deliver the ultimate treatment experience
· Ability to follow protocols and directions
· Passion for continuing education
· A professional work ethic and image
Behavioral Characteristics:
· Guest service oriented
· Enjoys team environment and interaction with co-workers
· Excellent communications skills
· Flexible and cooperative
· Good organizational skills and follow-through
· Able to multi-task and improvise on the spur of the moment
· Energetic, able to work in a fast-paced environment
· Good with time management, prompt, completes treatments within assigned time
· Good sense of humor
· Self-motivated and positive
· Able to work well under pressure
· Welcomes change
· Seeks out knowledge and enjoys learning/strives for professional growth
Measurable Performance Expectations:
· Monthly target and goal achievements
· Average service volume per guest
· Average service upgrades per guest
· Average home care volume per guest
· Guest retention rate
· Referral generation rate:
· Attendance
· Guest satisfaction rating
· Knowledge and skills
· Attitude
· Image
· Teamwork
· Work ethic
