• Monitor held accounts.
• Notify merchant to inform on exceeding chargeback threshold, obtain reduction plan and rebuttal documentation.
• Responsible for answering/returning merchant calls and emails.
• Review and analyze cardholder dispute documentation on card brand sites and download electronic file for record keeping purposes.
• Review merchant rebuttal to verify legibility, supporting documentation addressing the dispute reason code and countering the cardholder’s claim.
• Representment merchant rebuttal documentation to issuer/card brand.
• Decision making on a regular basis, exercises good judgment and assumes responsibility for decisions.

General Requirements

• Clean background and credit history required.
• Handle confidential information with proper security measures.

· Strong organizational skills, ability to multitask, attention to detail and problem solving.

· Maintain a positive attitude.

· Excellent communication skills, both verbal and written.

· Ability to work independently, meet deadlines, and ensure accuracy.

· Computer literate with excellent skills in MS Windows and Office.

This description is a general statement of required major duties and responsibilities performed on a regular basis; it does not exclude other duties as assigned.

EMS Offers:

Many outstanding benefits including competitive salary, PTO, 401K plan with company match, paid holidays, company contribution toward health/dental insurance, employee discounts, career growth opportunities, and recognition and rewards for excellence.

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

EMS Offers:

Many outstanding benefits including: competitive salary, PTO, 401K plan with company match, paid holidays, company contribution toward health/dental insurance, employee discounts, On-site fitness center, career growth opportunities, and recognition and rewards for excellence

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person