Looking for a management position with growth opportunities in the Wellness industry? Elements Massage® is looking for an assistant sales manager / operations manager to oversee sales and operations for our Massage and Skincare studio in Clifton Park.
The Assistant Manager position plays a pivotal role in the daily operations of the studio. The Assistant Manager will be responsible for the oversight of the daily operations of the studio. In this position you will strive to meet established personal and studio sales goals and objectives in the areas of member growth and ensure a flawless experience for any client who enters the studio. The Assistant Manager will also be responsible for training, coaching and mentoring front desk associates and service providers to ensure our high level of standards are met.
Assistant Managers enjoy the following perks

• Rate of pay $20 - $25 per hour
• Monthly Bonus when KPI goals are achieved ($500 per month)
• A complimentary monthly massage or facial at the studio plus discounts on additional services
• Health / Dental / Vision available after 90 days of employment
• Aflac Benefits
• PTO accrual after 90 days of employment
• 40 hours vacation after 1 year of employment
• Generous 401k Match

Here's what we are looking for

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• A passion for training and coaching others for the best performance and results.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications

• Prior retail management level sales experience preferred; selling memberships or services in‐person to potential clients.
• People management in a spa‐like or similar environment is preferred.
• Familiarity and high comfort level with modern office tools, systems and software.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Ability to thrive in a changing work environment.
• Strong verbal and written communication skills; communicates with confidence
• Must be an excellent organizer and problem solver with strongproject management skills

Job Expectations

• Work schedule up to 40 hours per week - nights and weekends required
• Open and close studio
• Meets weekly with the owner and/or manager(s) to report on progress towards goals
• Host monthly/quarterly meetings
• Works closely with the management team towards goals and improvements
• Interviews, onboarding and training of new and existing front desk associates
• Trains, mentors and coaches front desk staff to continually develop sales and customer service skills
• Takes inventory of supplies needed and keeps manager informed of needs in a timely manner
• Executes the Elements Service Path and ensures that all employees are as well
• Creates a schedule that is fair and meets the studio's staffing needs at least 30 days in advance
• Practices exceptional customer service, focus on membership sales, and client retention
• Leads by example and following all studio policies along with being honest and sincere

©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® design are registered trademarks owned by ETM.