Elevate Community Services seeks a program manager for low-barrier shelter. ECS is an established Emergency Shelter/Low-Barrier shelter provider in the Central Valley that provides critical shelter to individuals who are experiencing homelessness.

Position Summary

The Program Manager directs and coordinates all daily operations in collaboration with leadership. The Program Manager supports front line staff with managing the needs of individual's in shelter, ensures progress in housing, and oversees the condition of the facility. The ideal candidate has experience with navigating conflict and crisis situations through effective problem-solving and mediation skills. Oversee compliance to established budgets, policies, procedures, and guidelines. The Program Manager will be responsible for producing reports on program goals, managing a databased, and ensuring easy access to the program.

Essential Duties and Responsibilities The essential functions include, but are not limited to the following:

• Provide leadership and management to ensure that the mission and core values of the Company are put into practice.
• Analyzes unit operating practices such as record keeping systems and personnel requirements.
• Creates new systems or revises established procedures
• Interprets and communicates operating policies
• Participates in interviewing job applicants and conducts orientation of new employees as needed
• Responsible for management of staff schedule
• Responsible for performance management and discipline of staff
• Locates and compiles information, formats reports, graphs, tables, records and other sources of information
• Assists with special events planning
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software
• Exercises administrative judgment and assumes responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum 1 year experience with program management and compliance including staff onboarding, staff training, scheduling, budget management, and progressive discipline.
• Understanding of the Fresno County Department of Social Services and Fresno County Department of Behavioral Health is desirable.