Summary: The Manager of Allergy Clinical Services, reporting to the Regional Practice Director, functions to varying degrees to achieve the best quality outcomes, patient safety, and support to improve patient centered care.
Essential Duties And Responsibilities Include The Following

• Assists in the development, review, revision, and roll out of clinical policies and procedures and/or education materials, including training and monitoring the implementation of clinical policies and procedures in the clinic.
• Participates with the Regional Director and Practice Manager in the proactive identification and development of clinic specific education and outcome goals, including implementation and monitoring of the goals to achieve desired results.
• Coordinates the review and investigation of risk events and participates in the plan of correction and follow-up requested. This includes instituting and leading quality assurance meetings regularly to ensure areas for improvement are proactively addressed.
• Performs clinic audits, as indicated, or scheduled, and provides support to the Practice Managers and Regional Directors, including education of deficiencies in developing a plan of correction and resolution of deficiencies.
• Ascertains specific training needs in the market and implements a plan to address these needs, which may include providing continuing education and in-services/materials to colleagues and patients to improve knowledge base and meet regulatory and safety requirements, on an as needed basis.
• Investigates, responds promptly, and resolves patient complaints.
• Upholds the code of conduct, compliance, and all company policies.
• Other duties may be assigned.

Required Experience

• Education and/or Experience
• Bachelor’s degree, Master’s degree, RN or LVN certificate
• Five years of healthcare experience
• At least 2 years working in an allergy clinic
• Familiar with setting performance targets and reporting KPI
• Language Skills –
• Good verbal and written communication skills
• Ability to analyze data and generate business reports
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Reasoning Ability –
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills –
• Experience with Electronic Medical Records (EMR)
• Prefer experience with eCW, Allergy Edge, or similar systems

Competencies To perform the job successfully, an individual should demonstrate the following competencies :

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance
• Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Writes clearly and informatively; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.