Responsibilities for Concierge

• Answer phone an email inquiries from potential guests in a timely and respectful manner
• Greet guests and visitors warmly and make them feel welcome and attended
• Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
• Receive and redirect mail, phone calls, packages, etc
• Ensure that guest spaces and lobby are clean and tidy at all times
• Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
• Anticipate guests needs in order to accommodate them and provide an exceptional guest experience

Qualifications for Concierge

• 1 years of previous customer service experience
• Positive phone demeanor and superior written and verbal communication skills are essential
• Must have a service oriented mindset and be capable of making every guest feel valued
• Knowledge of basic office equipment, including printers, scanners, copiers, etc
• Exemplify strong organizational skills and attention to detail
• Competent working with Microsoft Office suite, including Word, Outlook and Excel
• Possess a positive attitude and be willing to work as part of a team
• Ability to speak a second language is an asset

Last updated : 2024-06-10