Job Description: Office Assistant for Nurse Practitioner Multi-Specialty Practice

Position Overview: We are seeking a skilled and dedicated Office Assistant to join our dynamic nurse practitioner multi-specialty practice. As an integral part of our healthcare team, the Office Assistant will play a crucial role in ensuring the smooth and efficient operation of the office, supporting our medical staff, and providing exceptional administrative support.

Responsibilities:

1. Reception and Front Desk Duties:

   • Greet patients and visitors in a warm and professional manner.
   • Answer phone calls, schedule appointments, and manage patient inquiries.
   • Maintain a tidy and organized front desk area.
   • Direct patients to appropriate exam rooms and healthcare providers.

2. Administrative Support:

   • Assist with patient registration and medical records management.
   • Coordinate and manage patient appointment schedules, ensuring efficient use of providers' time.
   • Manage billing and payment processes, ensuring accuracy and adherence to policies.
   • Handle routine correspondence, emails, and faxes with discretion and confidentiality.

3. Medical Records Management:

   • Organize and maintain electronic health records (EHR) and paper records accurately.
   • Ensure HIPAA compliance and confidentiality of patient information.
   • Collaborate with healthcare providers to ensure timely and accurate charting.

4. Patient Care Support:

   • Escort patients to exam rooms.
   • Provide patient education materials and resources as directed by healthcare providers.
   • Support providers during examinations and procedures as required.

5. Team Collaboration:

   • Collaborate with other medical staff and office personnel to ensure a cohesive and supportive work environment.
   • Assist colleagues when necessary, fostering a positive and team-oriented atmosphere.

Requirements:

• High school diploma or equivalent; additional education or certification in office administration or medical assisting is a plus.
• Previous experience in a medical or healthcare setting is preferred.
• Proficiency in using office software, such as Microsoft Office Suite and electronic health records (EHR) systems.
• Excellent communication and interpersonal skills, with a compassionate and patient-focused approach.
• Strong organizational abilities and attention to detail to manage various tasks effectively.
• Ability to maintain confidentiality and handle sensitive information with utmost discretion.
• Capacity to multitask and handle a fast-paced environment while remaining composed.
• Demonstrated problem-solving skills and the ability to adapt to changing priorities.

Join our multi-specialty practice and be an integral part of a team that is dedicated to providing exceptional patient care and supporting our healthcare providers in delivering the highest standard of medical services. If you are a proactive and organized individual with a passion for healthcare, we welcome your application to become our Office Assistant.