14 Desktop Support Jobs in San Jose, CA
Eleven Recruiting is Hiring a Desktop Support Near San Jose, CA
Responsibilities:
Resolve and Diagnose: Face the tech troubles head-on. Use service platforms, emails, instant messaging, voice calls, and in person.
Field Operations: Fix the tech. Do it remotely or on-site. Use solid diagnostic strategies.
Tech Rollouts: Help set up new hardware and software. Handle upgrades and changes.
Client Relationship Management: Treat every customer like a VIP. Online or face-to-face.
Proactive Engagement: See the tech issues before they happen. Act fast.
Client Follow-Up: Make sure tech needs are met. Ensure solutions work.
Knowledge Sharing: Build a library of tech solutions. Share it with clients and the team.
Issue Documentation: Record every tech case in our service platform.
Innovation and Testing: Find challenges. Develop and test new solutions. Improve processes.
Project Leadership: Lead tech projects. Migrate systems, roll out hardware, integrate new solutions.
Qualifications:
- Experience in advanced desktop engineering. Strong problem-solving skills.
- Excellent client service. Strong communication and engagement skills.
- Sharp listening and diagnostic abilities.
- Clear communication with users. Set expectations.
- Skilled in resolving issues with meeting spaces, virtual conferencing, and communication systems.
- Familiar with Windows 10, Active Directory, DNS, DHCP.
- Proficient in VDI, imaging workstations, hardware troubleshooting.
- Manage mobile tech challenges: MDM, MFA, VPN, remote access.
- Comfortable with Microsoft Office. Experience with O365/Azure is a plus.
- Experience with a service management platform (e.g., ServiceNow, Remedy, Jira).
- Quick, efficient problem resolution. In-person and remote.
- End-user-centric approach. Top-tier client support skills.
Job Summary
Full Time
$49k-60k (estimate)
06/28/2024
07/14/2024
elevenrecruiting.com
Los Angeles, CA
<25
Related Companies
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
