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Responsibilities:Resolve and Diagnose: Face the tech troubles head-on. Use service platforms, emails, instant messaging, voice calls, and in person.
Field Operations: Fix the tech. Do it remotely or on-site. Use solid diagnostic strategies.
Tech Rollouts: Help set up new hardware and software. Handle upgrades and changes.
Client Relationship Management: Treat every customer like a VIP. Online or face-to-face.
Proactive Engagement: See the tech issues before they happen. Act fast.
Client Follow-Up: Make sure tech needs are met. Ensure solutions work.
Knowledge Sharing: Build a library of tech solutions. Share it with clients and the team.
Issue Documentation: Record every tech case in our service platform.
Innovation and Testing: Find challenges. Develop and test new solutions. Improve processes.
Project Leadership: Lead tech projects. Migrate systems, roll out hardware, integrate new solutions.
Qualifications:- Experience in advanced desktop engineering. Strong problem-solving skills.
- Excellent client service. Strong communication and engagement skills.
- Sharp listening and diagnostic abilities.
- Clear communication with users. Set expectations.
- Skilled in resolving issues with meeting spaces, virtual conferencing, and communication systems.
- Familiar with Windows 10, Active Directory, DNS, DHCP.
- Proficient in VDI, imaging workstations, hardware troubleshooting.
- Manage mobile tech challenges: MDM, MFA, VPN, remote access.
- Comfortable with Microsoft Office. Experience with O365/Azure is a plus.
- Experience with a service management platform (e.g., ServiceNow, Remedy, Jira).
- Quick, efficient problem resolution. In-person and remote.
- End-user-centric approach. Top-tier client support skills.
Contractor
$76k-95k (estimate)
09/03/2024
11/03/2024
elevenrecruiting.com
Los Angeles, CA
<25
The job skills required for Senior Desktop Support include Problem Solving, Active Directory, VPN, Leadership, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Desktop Support positions, which can be used as a reference in future career path planning. As a Senior Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Desktop Support. You can explore the career advancement for a Senior Desktop Support below and select your interested title to get hiring information.