257 Technical Support Specialist Jobs in New York, NY
EliseAI is Hiring a Technical Support Specialist Near New York, NY
About The Customer Support TeamEliseAI’s Customer Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Technical Support Specialists possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The Support team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.
What You’ll Do
- Deeply understand our systems, customers, and how they work best together
- How we onboard clients and translate their preferences into our system’s settings.
- How our integrations work with client email, calendar, CRM, and property management systems.
- How our clients’ businesses work and how issues they report impact their operations.
- Provide excellent, customer-obsessed support to our clients
- Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing.
- Resolve issues by providing empathetic, over-the-top, extra-mile customer service.
- Prioritize your time according to the impact of the issue on our clients’ businesses.
- Advise clients on best practices for configuring and interacting with their AI Assistant.
- Investigate and document bugs
- Investigate the root cause and impact of issues using SQL queries, logs, and other sources of data.
- Write highly effective ClickUp tickets that provide clear descriptions of the issue, how to reproduce the issue, the business impact the issue is having, and relevant documents that will help prioritize the issue and quickly solve it.
- Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members.
- 1 years in a Customer Support Specialist position or an equivalent role
- Experience with support software and CRMs (e.g., Zendesk, Salesforce)
- Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
- Bias towards data-driven decision-making and analytical skills
- Strong written and verbal communication skills
- Experience in a customer facing role
- Willing to work in person at NYC headquarters with your team 4-5 days per week
- Computer Science degree, bootcamp certificate, or equivalent
- SaaS experience
- Experience building your own projects using low code / no code tools such as Retool or Airtable
- Advanced knowledge of Google Sheets or Excel
- Familiarity with DataDog or other similar event logging software
- Familiarity with Postman or other API testing tools
- Familiarity with Mode
- Experience writing SQL queries
- Equity in the company in the form of stock options
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Monthly fitness stipend
- Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
- Fun company social events through our Elise and the City program
- Unlimited vacation and paid holidays
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@eliseai.com .
Why JoinGrowth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
Job Summary
Full Time
$111k-140k (estimate)
06/22/2024
07/12/2024
The job skills required for Technical Support Specialist include Technical Support, Computer Science, Customer Support, Verbal Communication, SQL, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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