3 Automotive Customer Service Advisor Jobs in Taylor, MI
Elite Car Care is Hiring an Automotive Customer Service Advisor Near Taylor, MI
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
- Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
- In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Maintain an organized and neat shop.
- Adhere to all company policies, procedures, safety and environmental rules.
- Other duties as assigned.
Job Summary
Full Time
Consumer Services
$46k-58k (estimate)
07/14/2023
07/30/2024
avelitecarcare.com
Palmdale, CA
<25
Consumer Services
Related Companies
The job skills required for Automotive Customer Service Advisor include Customer Service, Products and Services, Customer Care, Communicates Effectively, Customer Engagement, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be an Automotive Customer Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Automotive Customer Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Automotive Customer Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Customer Service Advisor, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Customer Service Advisor. You can explore the career advancement for an Automotive Customer Service Advisor below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
