JOB SUMMARY

To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB RESPONSIBILITIES

Supports the daily business and non-clinical aspects of operations of dental practices. Essential to this role is your ability to develop close working partnerships with our Dentists and Office Managers. As the Regional Director of Operations, you will be responsible for leading, training and developing a team of Operations Mangers to ensure the highest standards of patient care. The Regional Director of Operations will support dental practices with multi-site healthcare management experience required.

• Build strong and productive partnerships with dentists and office teams
• Recruit, hire, develop, and retain high performance teams through training/education, coaching, expectation setting and accountability
• Ensure effective execution of operational standards, including compliance with established company policies, procedures, OSHA, and government regulations 
• Provide support to Office Manager to help manage controllable expenses
• Make effective decisions based on data analysis, organizational observations, and cost controls 
• Support and achieve performance targets and budgeted goals 
• Identify opportunities within the dental practices and create improvement action plans
• Ensure consistent communication to COO and/or executive team
• Work collaboratively with other support departments 
• Identify issues early, appropriately assess the situation and develop a plan for resolution (Including the Revenue Cycle)
• Challenge, encourage and inspire teams to achieve desired results 
• Respond to clinical and operational concerns timely and effectively 
• Develop operating and procedures and protocols 
• Represent EDP with doctors, clinical staff, vendors and business partners 

OTHER JOB RESPONSIBILITIES

• Other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE

• Five (5) plus years of successful growth operations experience in a multi-unit, multi-state healthcare services business. Functional skills in general management with an emphasis towards growth operations 
• Significant P&L responsibility and experience with budget management, personnel management, team building, mergers & acquisitions and real estate. Experience in the veterinary industry, human medical / dental industry or multi-site retail industry will be viewed positively 
• Evidence of management style, which builds alliances within the business and emphasizes high morale, collegiality, effective teamwork and high moral standards 
• Willing to spend significant time in the field to thoroughly understand the business and the practical issues so to better lead, grow, motivate, strategize, retain and problem-solve with others. The RDO will be willing to travel (overnight) as much as 30-50% of the time (on occasion) 
• Bachelor’s degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities 
• Prior Experience with a dental management software - Dentrix preferred

QUALIFICATIONS

• Ability to comply with safety procedures, privacy rules, and regulations in order to maintain a safe working environment 
• Exceptional organizational and time management skills 
• Experience with Microsoft Word and Excel
• Strong working knowledge of dental terminology
• Must take ownership and act with a sense of urgency and commitment to resolve issues
• Strong problem solving and decision-making skills 
• Excellent communication skills
• Excellent team player 
• Ability to meet deadlines and manage multiple projects at once 
• Self-motivated 
• High attention to detail 
• Superior customer service skills
• Strong computer skills and knowledge of office programs (Outlook, Word, Excel, Power Point)

PHYSICAL REQUIREMENTS

• General Office Activities as Required
• Sit/Stand for long periods of time

The above statements are intended to provide a general overview and level of work being performed by most people assigned to this job. They are not intended to be a list of all responsibilities, duties and requirements. Additional duties can be assigned as determined.

Elite Dental Partners is an Equal Opportunity Employer. We support a diverse workforce.