Summary/objective

Coordinate material installations between customers and Installers.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide excellent customer service while communicating with customers over the phone and in writing.
• Act as a liaison between multiple parties to bring an installation to completion.
• Collaborate with installers, estimators, and other company personnel to create a positive experience for customers.
• Review customer contracts for accuracy.
• Schedule installations with customers and assign installers to perform installation.
• Maintain installer calendars through the system.
• Prepare necessary paperwork.
• Keep detailed notes from beginning to end of installation.
• Transfer materials from location to location as needed for installations.
• Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed.
• Follow up with Purchasing where applicable when waiting on material to arrive for scheduled install date.
• Confirm install completion with installers, adjust JSTAT’s to ensure Accounting collect balance due from customers.
• Handle customer concerns, repairs, claims as necessary.

Competencies

• Analytical Thinking - Applies logic to solve problems and get the job done
• Client Service - Responds to the clients and anticipate their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Ethics - Fosters a diverse and respectful workplace
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed
• Project Management - Brings together every component of a project, including resources or planning, that are needed to complete it in a timely manner

Supervisory responsibilities: None

Work environment: Office environment, temperature controlled

Work Location: 1581-B Cummins Drive, Modest, CA or other location as required

Physical demands: Repetitive movement of hands and fingers

Typing and/or writing, talk and hear

Travel required: None

Required education and experience:

• High School Diploma, GED, or equivalent
• Customer Service Experience
• Experience in scheduling or event planning
• Google Suite or Microsoft Office
• Computer literate
• Able to work independently
• Natural problem solver

Preferred education and experience

• Rollmaster experience