Desktop Support Technician

• Type – Temp to possible Hire

• Duration – Estimated for approximately 6 months (may end shorter or extend longer per Client request)

• Rate – $28-38.00/hr (DOE)**no benefits, no paid time off, no holiday paid time off for temp duration; if selected to convert to full time, benefits will be offered

• Location – onsite – Irvine, CA 92618

• Start – Immediate

• ** Pre-employment criminal screen, drug screen, completed degree/education verification and employment verifications are required to pass before clearing to start

Job Description:

• Looking for candidates with extensive experience in Microsoft Intune and Microsoft Autopilot.

• Knowledge of computer hardware and software operation, and operating systems.

• Local customer field support and technical support, executive level support

• Familiarity with network topography, operation, and troubleshooting

• Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with Client standards

• Inventory tracking: computer hardware and peripherals

• Device deployment and imaging

• Develop and progress assigned projects to enhance the technical infrastructure, improve quality, efficiency, and problem resolution process.

• Escalate problems to appropriate individual based on established guidelines and procedures

• Maintain ticket queues and workflows to a target completion rate of 90%

Job Qualifications:

• B.S. /A.S. degree or equivalent work-related experience and/or 2-4 years of related experience.

• Experience in two or more technology disciplines.

• Experience configuring and testing desktop systems with limited supervision.

• Basic knowledge of project management to act as team member.

• Thorough understanding of ACD system (automatic call distributor) and trouble ticket process to provide problem resolution and coordinate with other units.

• Demonstrated problems-solving skills to ensure quick and efficient problem resolution.

• Aptitude for providing excellent customer service. Good communication, problem solving skills and telephone etiquette.

• Ability to use Desktop standards and follow guidelines, as well as help others interpret policy.

• Excellent organizational skills to maximize effort and time.

• Education, Experience, Knowledge and Skills.