Job Details
Job Location
Pierre Moran - Elkhart, IN
Position Type
Part Time
Education Level
High School
Salary Range
$14.33 - $17.93 Hourly
Travel Percentage
Negligible
Job Category
Customer Service
Description
Classification: Clerk I
Location: Pierre Moran Branch Library
Job Grade 4
Job Category: - Part-time 15 hours per week
FLSA Status: Non-exempt
Reports To: Branch Manager
SUMMARY
The Circulation Clerk serves patrons by issuing library cards and maintaining registrations; handling all transactions related to the circulation of library materials, assisting in collection development; and creating a helpful, welcoming environment for all library visitors.
Fluency in Spanish preferred
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
Organization-Wide EXPECTATIONS

1. Follows [for supervisors include: and enforces] established Library and personnel policy, procedures and work standards.
2. Attends work regularly, on time, and as scheduled.
3. Exhibits welcoming, helpful, positive and friendly behavior to all patrons, staff and guests at all times in all communications formats (verbal and non-verbal).
4. Maintains confidentiality of sensitive information.
5. Regularly monitors Library communication venues including but not limited to employee email, staff bulletin boards and the intranet.
6. Participates in meetings, conferences, continuing education, community engagement, and special projects as required by the Elkhart Public Library or as dictated by professional commitment.
7. Addresses, or assists in addressing, issues and concerns related to the safety of Library staff and users as well as the security and maintenance of Library buildings and equipment.

Job-Specific ACCOUNTABILITY

1. Creates and maintains patron accounts.
2. Circulates materials: checks in and out; pulls and routes holds, etc.
3. Handles financial transactions at circulation desk and public copiers.
4. Performs opening and closing task as assigned.
5. Selects materials and/or performs collection maintenance as assigned, with oversight from the appropriate collection manager(s) and approval of the department head.
6. Provides customer service at the Circulation Desk and at other public desks in the library.
7. Performs designated administrative and/or clerical duties per specified Work Instructions.

WORK CONDITIONS

• Full-time/Part-time (including evenings and weekends)
• Frequent local travel, occasional long distance travel

Qualifications
QUALIFICATIONS
EDUCATION and/or EXPERIENCE

• Minimum of High School Diploma or equivalent required
• Prior library experience preferred

KNOWLEDGE, SKILLS and ABILITIES

• Ability to deal tactfully and courteously in person and on the telephone with people of all ages in a business and public service context, and with professional colleagues
• Ability to learn and adapt
• Basic clerical, computer and mathematical skills
• A general knowledge of standard office equipment
• Ability to apply common sense understanding to follow written and verbal instructions
• Ability to work independently and as part of a team
• Fluency in Spanish preferred

LANGUAGE SKILLS

• Above-average written and oral language and communication skills

• Ability to read and comprehend written instructions and business correspondence
• Ability to effectively write routine reports and business correspondences
• Ability to effectively present information and respond to questions from Library personnel and the general public in one-to-one and group situations

PHYSICAL DEMANDS

• Ability to speak, hear and see
• Ability to stand for an extended length of time
• Ability to occasionally reach with hands and arms
• Ability to occasionally climb, balance, stoop, kneel, and crawl
• Ability to occasionally lift or move up to 40 pounds

SUPERVISORY RESPONSIBILITIES
None
SALARY AND BENEFITS

• See Elkhart Public Library Wage Schedule
• See Elkhart Public Library electronic Employee Handbook

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. The above statements are not intended to be construed as an exhaustive list of duties and responsibilities that may be performed by a qualified applicant or individual with a disability. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.