62 Help Desk Technician Jobs in New York, NY
Ellianse LLC is Hiring a Help Desk Technician Near New York, NY
In this role, you will be responsible for troubleshooting and resolving hardware and software issues, assisting with network connectivity problems, and providing guidance and training to end-users. You will play a crucial role in ensuring the organization's technology infrastructure remains operational and efficient.
Responsibilities:
- Provide first-line support to end-users, resolving technical issues in a timely manner
- Diagnose and resolve hardware and software problems, ensuring minimal disruption to operations
- Assist with network connectivity issues and configure network equipment
- Maintain user accounts and permissions, ensuring data security and confidentiality
- Install, configure, and update software applications and operating systems
- Support remote users by troubleshooting and resolving technical issues
- Coordinate with third-party vendors for equipment repairs and warranty claims
- Maintain documentation of IT assets, software licenses, and user support requests
- High school diploma or equivalent; relevant certifications preferred
- Proven experience as a Help Desk Technician or in a similar technical support role
- Strong knowledge of computer hardware, software, and networking systems
- Proficient in Microsoft operating systems, Office Suite, and help desk software
- Excellent problem-solving and analytical skills
- Exceptional customer service and communication skills
- Ability to work independently and prioritize tasks effectively
- Attention to detail and ability to multitask in a fast-paced environment
- Flexible remote work environment
- Competitive compensation package
- Opportunity to work with a dynamic and collaborative team
- Room for growth and advancement within the company
6lFLzxq6VW
Job Summary
Full Time
IT Outsourcing & Consulting
$70k-89k (estimate)
06/08/2024
07/06/2024
ellianse.com
HENDERSON, NV
25 - 50
2015
ADITYA VEDALA
<$5M
IT Outsourcing & Consulting
Related Companies
About Ellianse LLC
Our clients benefit from the coordination, implementation, and management of their technology programs by our quality-oriented approach which helps them to reduce their costs and take advantage of new opportunities. Our team consists of industry veterans and young professionals. All of our resources have attained higher educational qualifications with a focus on engineering or business fields. Most of them are certified in various technologies and project management disciplines.
The job skills required for Help Desk Technician include Help Desk, Customer Service, Technical Support, Problem Solving, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
