88 Customer Support Representative Jobs in Boston, MA
Embark is Hiring a Customer Support Representative Near Boston, MA
**Customer Support Representative**
* Boston, MA
* Full Time
* Operations
* Entry Level
* High School Diploma or equivalent; 2-4 years of experience in a similar Customer Support environment.
* College/Associates Degree or equivalent; 6 months to 3 years of experience in a similar Customer Support environment.
* Experience with Zendesk or similar CRM software
* Strong interpersonal and communication skills
* Comfortable translating complex scientific and/or technical concepts into easy to understand, actionable information for our customers
* Must be available to work nights and weekends
* Must love dogs!
* Dog-friendly office
* Perks tailored for dog lovers including subsidized dog-walking services and paw-ternity leave
* Startup perks with big-company benefits
* Competitive salaries, all-inclusive health care, and equity participation
* A flexible vacation policy along with paid maternal and paternal leave
* Fully-stocked office snack bar and regular office events
* New iMacs and MacBook Pros
* Continuing education including attending conferences
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
a person who was discharged or released from active duty because of a service-connected disability.
Job Summary
Full Time
$41k-52k (estimate)
06/24/2024
07/09/2024
SAUGUS, MA
50 - 100
2018
JAMES PRINCE
$5M - $10M
Wholesale
Related Companies
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
