6 Guest Service Agent Jobs in Lombard, IL
Embassy Suites Lombard is Hiring a Guest Service Agent Near Lombard, IL
Company: Embassy Suites Lombard
Location: Lombard, IL
Compensation: $19-20 per hour (Based on experience), including benefits, employment development opportunities, 401k match, fitness reimbursement, and more.
About Us: Embassy Suites Lombard is a premier destination for travelers seeking comfort, convenience, and world-class hospitality. Nestled in the heart of Lombard, Illinois, our hotel offers spacious suites, modern amenities, and unparalleled service to ensure our guests enjoy a truly unforgettable stay.
Job Description: As a Guest Service Agent, you will be the face of our hotel, responsible for providing exceptional customer service to all guests from the moment they arrive until their departure. Your duties will include:
- Greeting guests with a warm and friendly demeanor upon arrival.
- Assisting guests with check-in/check-out procedures efficiently and accurately.
- Responding to guest inquiries and resolving any issues or concerns promptly.
- Providing information about hotel facilities, services, and local attractions.
- Processing payments and handling cash transactions with precision.
- Maintaining a clean and organized front desk area at all times.
- Competitive hourly wage: $19-20 per hour, commensurate with experience.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Employment development opportunities for career advancement and growth.
- 401k match program to help you plan for your future.
- Fitness reimbursement to support your health and wellness goals.
- Employee discounts on hotel stays and dining experiences.
- Ongoing training and support to help you succeed in your role.
- Previous experience in customer service, hospitality, or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in basic computer applications, including MS Office and hotel management software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Job Summary
Full Time
$29k-39k (estimate)
06/22/2024
07/09/2024
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
