What are the responsibilities and job description for the Banquet Set Up Attendant position at Embassy Suites?
City, State:
Austin, TexasThe Banquet Set-Up Attendant is responsible for the set-up, refresh, tear down and cleanliness of all meeting space.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly and service-oriented manner.
- Ensure the correct and timely set up of all Banquet Event Order functions.
- Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc.
- Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
- Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
- Transport and store tables, chairs and other equipment.
- Refresh meeting rooms as needed.
- Must understand or be able to learn basic banquet terminology.
- Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
- Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
- Demonstrates accuracy and thoroughness.
- Monitors own work to ensure quality.
- Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
- Meets or exceeds productivity standards.
- Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
- Responds to requests for service and assistance.
- Demonstrates the desire and ability to provide high quality service to both internal and external customers.
- Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
- Asks for and offers help when needed.
- Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
- Takes responsibility for own actions.
- Performs work with little or no supervision; works independently.
- Can be relied upon regarding task completion and follow up.
QUALIFICATIONS
A high school diploma or general education degree is not required; up to one month related experience or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
WORK ENVIRONMENT
The work environment normally entails the following:
- Indoor work environment
- Exposed to and use of cleaning chemicals throughout the shift
- Minimal to moderate noise levels consistent with hotel environment
PHYSICAL DEMANDS
During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes. The Position is expected to:
- Stand more than 2/3 of the time
- Walk more than 2/3 of the time
- Lift up to 50 lbs. on a regular basis
- Push / pull up to 50 lbs. on a regular basis.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
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