At Emburse our mission is to help make our users’ lives – and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most – their family, community, or more rewarding work. We help CFO’s give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups and SMBs to enterprises such as Microsoft, Pinterest, Bosch, Bill & Melinda Gates Foundation, and Estee Lauder. We have more than 18,000 customers and 12 million users globally.

IT Support Engineers maintain and assist employees with internal technical issues. Ensure employees are technically well taken care of, phones, laptops, licenses, repairs, etc.

About the role

• Office location: 1701 N Market St #330, Dallas, TX 75202 (5 days in office required)

• Provide ongoing technical support for staff and educate users to reduce reoccurring issues
• Assist with account login issues or hardware problems such as a printer, phone, computer, etc. Offer solutions to problems in a productive way
• Work with our Internet and VoIP providers to troubleshoot any Internet and VoIP issues within the office to avoid disruption
• Troubleshoot and correct software problems, including routine training of users
• Repair work equipment and replace parts as needed
• Test new products, run regular maintenance checks, and keep up-to-date with information security issues. Ensure upgrades are properly installed
• Monitor and maintain access to employee accounts and office access
• Ensure timely deactivation of all accounts for employees exiting the organization
• Manage access key fobs for the office as part of the onboarding and offboarding procedures
• Maintain company email distribution lists, keeping them up to date
• Provision, maintain an inventory of and provide support for IT equipment used by employees (desktops, laptops, accessories, etc.)
• Maintain inventory of computers, laptops, mobile devices, hard drivers, power strips, chargers, storage cases, etc.
• Maintain records of all software licenses
• Work with the HR team to ensure all service accounts are set up and work equipment is ready for new hires’ first day
• Maintain and expand the server and network infrastructure for a rapidly expanding user base
• Create and maintain technical documentation.
• Including scripts and internal apps alongside the engineering team
• Other duties as assigned
• LI-LH1

• Bachelor’s degree in Computer Science or related field
• Minimum of 3 years’ experience providing technical support in a Mac and Windows environments
• Excellent written and verbal communication skills, in English.
• Strong problem-solving and analytical abilities
• Strong technical background and the ability to explain complex technical information in simple, clear terms
• Up-to-date technical knowledge with a passion for technology
• Ability to follow policies and procedures, ability to cope with stress and work under pressure, function as a team player
• Great attention to detail

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.