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About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.
Job Title: Customer Service Representative Lead
Job Summary:
Support and assist supervisors in the Customer Solutions Center (CSC) who oversee the Customer Service Representatives who provide primary/frontline telephone support for CSC contracted customers, vendors and technicians. This includes monitoring CSR performance, coaching CSRs with supervisor oversight and/or approval, and supporting Supervisors in order to meet or exceed customer performance standards.
Essential Duties and Responsibilities:
Provide daily oversight and delegation of CSR critical tasks, including web-based work order dispatch, telephone work order requests, work order alarm screen monitoring, customer e-mailbox communication, work order follow-up and other tasks as necessary.
Other duties as assigned
Qualifications:
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Full Time
$59k-76k (estimate)
07/04/2024
09/02/2024
The job skills required for Customer Service Representative Lead include Customer Service, Leadership, Call Center, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative Lead positions, which can be used as a reference in future career path planning. As a Customer Service Representative Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative Lead. You can explore the career advancement for a Customer Service Representative Lead below and select your interested title to get hiring information.