96 Customer Service Representative Lead Jobs in Tempe, AZ
EMCOR Group, Inc. is Hiring a Customer Service Representative Lead Near Tempe, AZ
Job Title: Customer Service Representative Lead
Job Summary:Support and assist supervisors in the Customer Solutions Center (CSC) who oversee the Customer Service Representatives who provide primary/frontline telephone support for CSC contracted customers, vendors and technicians. This includes monitoring CSR performance, coaching CSRs with supervisor oversight and/or approval, and supporting Supervisors in order to meet or exceed customer performance standards.
Essential Duties and Responsibilities:
- Primary schedule is 12:00 – 10:30 PM, various days, subject to change based on demand.
- Provide daily oversight and delegation of CSR critical tasks, including web-based work order dispatch, telephone work order requests, work order alarm screen monitoring, customer e-mailbox communication, work order follow-up and other tasks as necessary.
- Provide overall department training on workflows and processes. Training may be in group setting or one-on-one. Lead must be confident and comfortable speaking in front of peers and taking ownership of new hire training success.
- Coach CSRs in proper processes and procedures to ensure service delivery meets or exceeds customer performance standards. Continually coach, develop, assist, and support CSRs using positive encouragement and constructive feedback. Provide CSR work performance feedback to supervisors for 90-day initial reviews, monthly scorecards, call monitoring forms and annual performance reviews.
- Monitor CSRs’ performance, call statistics and critical daily tasks to ensure optimal operational effectiveness and to ensure the CSC meets or exceeds customer performance standards.
- Other duties as assigned
- Associate degree or equivalent leadership work experience
- 2 to 3 years of experience in a customer service/call center environment
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Job Summary
Full Time
Specialty Trade in Construction
$59k-76k (estimate)
07/04/2024
07/31/2024
emcorgroup.com
NORWALK, CT
15,000 - 50,000
1994
ANTHONY J GUZZI
$5B - $10B
Specialty Trade in Construction
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About EMCOR Group, Inc.
A Fortune 500 company with estimated 2017 revenues of approximately $7.6B, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environmentssuch as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systemsin ...virtually every sector of the economy and for a diverse range of businesses, organizations, and government. EMCOR represents a rare combination of broad reach with local execution, combining the strength of an industry leader with the knowledge and care of 170 locations. The approximately 33,000 skilled employees of EMCOR have made the company, in the eyes of leading business publications, amongst the Worlds Most Admired and Best Managed. EMCORs diversityin terms of the services it provides, the industries it serves, and the geography it spanshas enabled it to create a stable platform for sustained results. The Companys strong financial position has enabled it to attract and retain among the best local and regional talent, to undertake and complete the most ambitious projects, and to redefine and shape the future of the construction and facilities services industry.
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The job skills required for Customer Service Representative Lead include Customer Service, Leadership, Call Center, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative Lead positions, which can be used as a reference in future career path planning. As a Customer Service Representative Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative Lead. You can explore the career advancement for a Customer Service Representative Lead below and select your interested title to get hiring information.
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